UK Delivery Included + Free Returns & Exchanges
Help & FAQs | The Mirror Man

Help & FAQs

See below for popular questions and answers.

As we use a specialised mirror courier to collect mirrors to be returned to us, both you and we will know the current status of the return in that respect.

When it comes to accessory items that you have to return to us yourself, it can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to us and for the processing process to then begin.

We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed.

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes a minimum of 5 working days, and a maximum of 30 working days, depending on our current workload and your payment method issuer.

If you’ve returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.

If your returns haven’t reached us after the returns timeframe, please get in touch using one of the contact options below so we can help you further.

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Specialist Courier Delivery & Collection Schedule

Delivery

  • For larger mirrors, we use a specialist mirror & glass carrier who’s fleet of delivery vehicles service certain areas on set days every week.
  • The following delivery schedule map applies only to mirrors delivered by our Specialist Courier, which are indicated as such within the delivery section of the product description. Mirrors delivered by our Standard Courier, we aim to deliver within 6 working days.
  • The image below shows a map broken down into the postcode areas they deliver to within the UK, and the dedicated delivery days for that area:

Returns / Collections

  • All of our returns are conducted by our Specialist Courier.
  • The image below shows a map broken down into the postcode areas they collect from within the UK, and the dedicated collection days for that area: