UK Delivery Included + Free Returns & Exchanges
Returns | The Mirror Man

Returns Information

See below for information about returns options in the UK

Returns Information

  • If you receive your order in either good or damaged condition, and you deem the item unsuitable, you may return it for a refund.
  • Any returns, exchanges, damaged items or cancellations you must notify us of within 14 days of the item being delivered.
  • Please note we cannot accept returns if you deliver them to us by hand. This applies to all of our products.
  • The item must be in its original condition, with all packaging materials, manuals and accessories intact.
  • We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.
  • You will receive a full refund once the goods have been received by us and have been inspected.
  • Refunds will be made within a maximum of 30 days from the date you first notify us.
  • The Mirror Man is pleased to offer the extended return policy for all items bought in December to January.
  • Please refer to our Terms & Conditions for further information about returns/cancellations & exchanges.

How to return, exchange or cancel your order

If you had a mirror delivered either by our Specilakiust Courier or Standard Courier that you wish to return, please see the ‘Free UK Mirror Delivery Orders’ tab.

If you had an item delivered via Postal delivery, please see the ‘Free UK Postal Shipping Orders’ tab:

  • For ‘Free UK Mirror Delivery’ orders only.
  • We will arrange the first mirror collection and/or exchange at no extra cost, but we reserve the right to charge for additional returns or exchanges.
  • This service is restricted to 1 free return or exchange per transaction.
  • Please do not return the item(s) to us until we approve your return request.
  • Submit a return request by using the form below.
  • When will we come and collect your return mirror?
    We use a specialised mirror & glass carrier who’s fleet of delivery vehicles service certain areas on set days every week. The popup below shows a map broken down into the postcode areas they collect from within the UK, and the dedicated collection schedule for that area:

  • For ‘Free UK Postal Shipping’ orders only.
  • Buyer pays return postage, the cost of which may vary per item.
  • Return through your local Royal Mail post office in over 11,500 locations.
  • Open 7 days a week, early until late.
  • Your return will be processed in approximately 7 working days.
  • Please do not return the item(s) to us until we approve your return request.
  • Submit a return request by using the form below.

To arrange a return, exchange or cancellation, please fill out this form:

To:
The Mirror Man
Flat 1, 53 Long St
Williton
Taunton
TA4 4QY
(Phone: 01984 249376)

I would like to cancel/return my order for the following goods:

After completing this form we will reply to you with a collection date if applicable.

Or submit your cancellation/return request by email:

Please email info@themirrorman.uk stating the following:

  • First Name & Surname
  • Telephone Number
  • Mobile Number
  • Email Address
  • Order/Invoice number (this is on the order confirmation email we sent you)
  • Date of purchase (dd/mm/yyyy)
  • Reason for return

After we receive your request we will then reply to you with a collection date if applicable.

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Specialist Courier Delivery & Collection Schedule

Delivery

  • For larger mirrors, we use a specialist mirror & glass carrier who’s fleet of delivery vehicles service certain areas on set days every week.
  • The following delivery schedule map applies only to mirrors delivered by our Specialist Courier, which are indicated as such within the delivery section of the product description. Mirrors delivered by our Standard Courier, we aim to deliver within 6 working days.
  • The image below shows a map broken down into the postcode areas they deliver to within the UK, and the dedicated delivery days for that area:

Returns / Collections

  • All of our returns are conducted by our Specialist Courier.
  • The image below shows a map broken down into the postcode areas they collect from within the UK, and the dedicated collection days for that area: